Customer Service Counters
Opened September 4, 2009
KINOKUNIYA BOOK STORE Basement Level
1073 Avenue of the Americas, New York, NY 10018, U.S.A.
(between W 40th St. and W 41st St.)
Mon-Sat : 10:00 am to 8:00 pm
Sun : 11:00 am to 7:30 pm
(Closed New Year’s Day)
1-888-DOCOMO1（1-888-362-6661）
From outside of the USA : 1-212-994-7221
Waikiki Shopping Plaza 2nd Floor
2250 Kalakaua Ave., Suite201, Honolulu, HI 96815
9:30am to 9:00pm (Open 365days)
1-808-923-6880
Mobile Phone “Raku Raku” Signup Service
Management
New York Office (Head Quarter)
Hawaii Office
HIROMITSU MATSUNO
Vice President
Matsuno Ｈiromitsu is currently the General Manager of NTT DOCOMO USA WORLD COUNTER HAWAII.
Mr. Matsuno began his career in the Japanese telecommunications industry in April 1986 at NTT (Nippon Telegraph and Telephone Corporation) in the sales Department.
In August 2001, he moved to NTT DOCOMO, the mobile section of NTT which was spun off from its parent company in 1992. During his career with NTT DOCOMO in Japan, he held a couple of manager positions in Nagano Branch Office and Global Service Department. He joined NTT DOCOMO USA WORLD COUNTER HAWAII in October 2007.
Mr. Matsuno holds a Bachelor of Science in Public Economics from Waseda University, Tokyo Japan.
In addition, he earned an MBA at Nihon University Graduate School of Business in August 2004.
Washington D.C. Office
SEIJI KAWAMURA
Senior Vice President
General Manager of Washington DC Office
Seiji Kawamura is Senior Vice President and General Manager of Washington DC Office at NTT DOCOMO USA, Inc. He is responsible for conducting research on regulatory and policy-related issues in U.S. wireless and IT industries as well as managing government and industry relations in the Washington DC area. Prior to the present assignment, he held key positions in international business and corporate finance at NTT DOCOMO, Inc. and Nippon Telegraph and Telephone Corporation. He was also a visiting scholar at the Brookings Institution from 1997 to 1998. Mr. Kawamura received a bachelor’s degree in economics from the University of Tokyo in 1985 and an MBA from the University of California at Berkeley in 1991.
New York Office(Head Quarters)
MASAAKI MAEDA
President & CEO
Masaaki Maeda is currently the President & CEO of NTT DOCOMO USA, established in November 1999 as a wholly owned subsidiary of Japan’s NTT DOCOMO.
Mr. Maeda began his career in the Japanese telecommunications industry in April 1983 at NTT (Nippon Telegraph and Telephone Corporation) in the Technical Development Department.
In March 1994, he moved to NTT DOCOMO, the mobile arm of NTT which was spun off from its parent company in 1992. During his career with NTT DOCOMO in Japan, he held a variety of managerial positions in Network Planning, Personnel, General Affairs, and Mobile Multimedia Planning. He joined the New York Office of NTT DOCOMO USA in July 2002.
In 2004, Mr. Maeda launched NTT DOCOMO USA’s first service in North America, called “namikiteru®,” which is a Public Wireless LAN Access service for Japanese-speaking residents of the USA.
It was followed in October 2005 by the introduction of “namimail®”, a software application which allows users to read and write Japanese and displays simplified and traditional Chinese, Hangul (Korean) and Japanese characters on BlackBerry® handheld devices. This has contributed tremendously to the global mobility of bilingual business people.
Mr. Maeda holds both a Bachelor of Electrical Engineering and a Master of Electrical Engineering from Tokyo Institute of Technology.
In addition, he earned an MBA at MIT’s Sloan School of Management in June 2002.
HISAO INAGAWA
Senior Vice President
Hisao Inagawa is Senior Vice President at NTT DOCOMO USA, based in New York, USA. Currently, Mr. Inagawa is responsible for overseeing the Finance, Investor Relations, Public Relations, Human Resources and General Affairs activities of the DOCOMO USA organization. Mr. Inagawa joined NTT DOCOMO, Japan’s leading wireless service provider, in 1999. At the Accounts and Finance Department in the Tokyo headquarters, he held positions of increasing responsibility related to DOCOMO’s financial reporting and corporate financing.
Before joining DOCOMO, Mr. Inagawa worked for the Long-Term Credit Bank of Japan and enjoyed an extensive career in international banking. Mr. Inagawa holds a Bachelor’s degree in law from the University of Tokyo, Japan. He is also a U.S. Certified Public Accountant (registered in the State of Illinois) and a Chartered Member of The Security Analysts Association of Japan.
SHIGERU TABA
Senior Vice President, Service & Technology Division
Shigeru Taba is Senior Vice President at NTT DOCOMO USA and in charge of independent revenue business, corporate sales and business development.
Mr. Taba joined Nippon Telegraph and Telephone Corporation (then public corporation) in April 1984, where he worked on network and plant planning of fixed telephone network, quality assurance of procured system, and so on.
Mr. Taba moved to NTT DOCOMO in October 1999 and worked in Network Planning Department as Senior Manager of core network planning. He was seconded to Hutchison Telecom (Hong Kong) for 4 years from July 2002 as Director of Research and Development. He returned to DOCOMO in July 2006 and worked in Global Business Department as Executive Director where he managed overseas subsidiary companies and studied new overseas investment. In July 2008, he joined NTT DOCOMO USA.
Mr. Taba received a Bachelor of Engineering in March 1982 and a Master of Engineering in March 1984 both from Waseda University, Tokyo, Japan.
Careers
Current Openings:
Manager, Research and Strategy
LOCATION
-
New York (New York City)
JOB RESPONSIBILITIES
-
Conduct mobile/telecom related research. Interpret and analyze research results to offer strategic directions.
-
Maintain contacts and relationships with existing business partners. Forge new relationships and partnerships with key corporate entities.
QUALIFICATIONS
-
Bachelor’s degree in Business Management or related field with 5 or more years of experience in business development; preferably in telecommunication or IT industry.
-
Experience in development and implementation of strategies and contract negotiations.
-
Strong interests in wireless communication business or contents business.
-
Possess creative mind with entrepreneurial spirit that can think outside the box to deliver new business models.
-
Excellent written and oral communication skills.
-
Interpersonal skills to build rapport quickly that lead to the formation of valuable business relationships.
-
Native level English with business level Japanese.
-
Knowledge of PowerPoint and Excel.
Applications and inquiries should be sent to hr@docomo-usa.com (please write “Manager, Research and Strategy” in Subject).
Links
FAQ
Q1. Are DOCOMO handsets available for purchase in the USA?
Q2. Can I use a DOCOMO handset purchased in Japan in the USA?
Q3. Does DOCOMO have customer service counters in the USA?
Q4. When will DOCOMO service be available in the USA?
Q5. Where is NTT DOCOMO USA’s parent company headquartered?
Q6. Can NTT DOCOMO stock be purchased?
Q1. Are DOCOMO handsets available for purchase in the USA?
A1. At this time, DOCOMO handsets are only available for purchase in Japan.
Q2. Can I use a DOCOMO handset purchased in Japan in the USA?
A2. DOCOMO handsets purchased in Japan are only operable within the NTT DOCOMO network in Japan. Although DOCOMO offers international roaming in the USA, activation of handsets and service contracts are handled exclusively in Japan.
Q3. Does DOCOMO have customer service counters in the USA?
A3. Yes. DOCOMO has customer service counters in New York City and Hawaii. For additional information, please click on the tab for the customer service counters.
Q4. When will DOCOMO service be available in the USA?
A4. Since November 1, 2004, DOCOMO USA offers a Public Wireless LAN access service for Japanese-speaking residents in the United States, called “Namikiteru®” service. For more information, please visit the “Namikiteru service” section of this website.
Q5. Where is NTT DOCOMO USA’s parent company headquartered?
A5. NTT DOCOMO, Inc. is the parent company of NTT DOCOMO USA, Inc., and is headquartered as follows;
SANNO PARK TOWER, 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo 100-6150 Japan
Q6. Can NTT DOCOMO stock be purchased?
A6. Yes. NTT DOCOMO stock is listed on the New York, Tokyo and London stock exchanges.
New York Stock Exchange
- Ticker symbol: DCM
(listing date: March 2002)
Tokyo Stock Exchange
- Company code: 9437
(listing date: October 1998)
London Stock Exchange
- Company code: NDCM
(listing date: March 2002)
Private: Japanese
Private: Latest News
namikiteru Service
Corporate Videos
Please click the link below to view an image that clearly depicts the shape of telecommunication technologies in a society in the near future that is more convenient, comfortable and gives peace of mind to whoever is concerned.
Corporate Videos
Office Location
New York Head Office
President & CEO: Masaaki Maeda
Address:101 Park Avenue, 41st Floor, New York, New York 10178
Capital: US$ 15.5million
Established: November 1, 1999
Business Operations:
- Research on the USA wireless and IT industries
- Support of DOCOMO’s IR and PR activities in the USA
- Running the “Namikiteru” and “Namimail” businesses, which includes a Wi-Fi connection service and software to enable Japanese email to be accessible on mobile devices in the USA
- Develop and enhance business relationships, including DOCOMO’s existing partners
Washington D.C. Division
SVP and General Manager: Seiji Kawamura
Address: 1100 13th Street, N.W.– Suite 950, Washington, D.C. 20005
Business Operations:
- Research on regulatory and policy-related issues in U.S. wireless and IT industries
- Management of government and industry relations in the Washington D.C. area
Hawaii Office
Vice President: Hiromitsu Matsuno
Address: NTT DOCOMO World Counter Hawaii
2250 Kalakaua Ave. – Suite 201, Honolulu, Hawaii 96815
Business Operations:
- Rental of roaming-capable handsets to tourists from Japan
- Providing support to DOCOMO subscribers from Japan
DOCOMO Communication Laboratories USA, Inc.
(subsidiary company of DOCOMO USA)
President & CEO: Kazuo Imai
Address: 3240 Hillview Avenue Palo Alto, California 94304
Website: www.docomolabs-usa.com
Business Operations: To develop innovative applications and services for the next generation of mobile services and beyond
- Network & Media Laboratory
- Mobile Device Laboratory
- Wireless Access Laboratory
Sitemap
Pages
Corporate Information
NTT DOCOMO USA is a wholly-owned US subsidiary of NTT DOCOMO, Inc. – Japan’s largest and the world’s leading mobile operator and provider of advanced mobile services.
Headquartered in New York, and with offices in Washington DC and Hawaii, DOCOMO USA’s primary focus is to conduct US mobile industry research and provide support to DOCOMO’s investor relations and public relations activities.
DOCOMO Communications Laboratories USA, our Silicon Valley subsidiary, focuses on the development of breakthrough innovations in mobile communications for future generations of wireless networks.
DOCOMO USA offers a variety of services that enable US-based Japanese nationals to stay connected with friends and family. Our “Mobile Phone Raku Raku Sign-up Service” provides a convenient and comfortable solution for Japanese expatriates residing in the US. Our Japanese customer service representatives are able to assist with the selection of US mobile phones and services.
DOCOMO USA is also the exclusive reseller of the Blackberry®8707g device, a handset with roaming capabilities in Japan designed to enhance the mobility of business users. When paired up with our Namimail® software, a unique email service that enables reading and writing in Japanese on your Blackberry, we hope to enhance the value of your mobile services in America.
For more details about our services, please visit:
http://keitai.namikiteru.com
http://www.namikiteru.com
Contact Us
How we use personal identifying information
1.NTT DOCOMO USA, Inc. collects personal identifying information (PII) that our customers and Web visitors specially provide on the site, including name, company name, as well as e-mail address. NTT DOCOMO USA, Inc shall manage PII in its possession to the extent necessary for fulfilling following purposes:
- Response the inquiry from Customers or Web visitors; and
- Analyze improvement of products or services.
2.PII collected on customers and Web visitors may be shared among NTT DOCOMO Group companies, if necessary.
3. NTT DOCOMO USA, Inc. shall not provide PII to third parties without consent by its customers or Web visitors
Online Form
個人情報の取り扱いについて
１．お問い合わせフォームへご入力頂いた、お客さまのお名前、会社名、回答先メールアドレス等の個人情報（その他ご入力頂いた内容のうち個人情報に該当するものを含む）を下記の利用目的の範囲内で利用いたします。なお、当社以外のドコモグループ各社からの回答が必要となる場合は、ご入力頂いた情報を転送させていただく場合がございますのであらかじめご了承願います。
- ケータイ 帰国前受付サービスに関する、お客様からの質問･ご要望に対する回答
- 「カタログ」「予約申込書」など、当社からの資料発送
- キャンペーン、イベント開催等のお知らせ（書面・e-mailを問わず）
- 商品・サービス改善のための分析
2．当社はお客さまの同意なく目的外での利用及び第三者への提供は行いません。
Kikokusha Service FAQ
|
本帰国の方は （日本で携帯電話購入をご検討の方は）
|
一時帰国の方は （日本でのレンタルケータイご要望の方は）
|
よくあるご質問（FAQ）
Q1.「ケータイ 帰国前受付サービス」とはどのようなサービスですか？
A1.「ケータイ 帰国前受付サービス」は日本に本帰国した後の携帯電話の購入・新規契約申し込みを行っていただけるサービスです。詳しくはこちらをご確認ください。なお、日本に一時帰国される方向けの携帯電話レンタルサービスをご要望の方はこちらをご確認ください。
Q2. 帰国予定日のどのぐらい前までであれば申込みが可能ですか？
A2. ご帰国予定日の2週間前を目処にお申込頂けますようお願いいたします。それ以降のお申込みになりますと、お客様のご要望に添えない場合がありますので、予めご了承ください。
Q3. 帰国した空港で携帯電話をピックアップする場合、どのぐらいの待ち時間が必要になりますか？
A3. 当日のドコモワールドカウンターの混雑状況によりますが、30分～1時間ぐらいの余裕を見てご来店ください。
Q4. 携帯電話の機器代金はいくらぐらいですか？
A4. お客様のご希望機種や時期などにより機器代金は変わりますので、お手数ですがお問い合わせいただけますようお願いします。
Q5. 携帯電話の機器代金は分割払いができますか？
A5. お支払いは一括払い・分割払い（無利息）が可能です。分割払いは12回もしくは24回がご選択いただけます。
Q6. 本人と家族分を申し込みたいのですが、一人の名義で契約する事はできますか？
A6. お一人様2台までご契約可能です。
Q7. 日本の家族がドコモの携帯電話を利用しているのですが、その家族とファミリー割引を組むことはできますか？
A7. 基本的には可能です。お申し込みの諸条件など詳しい内容は弊社サービス窓口にお問い合わせください。
Q8. 小学生でも申込みができますか？
A8. 申し訳ございませんが、小学生のお客様からのお申し込みはお受けできません。小学生のお客様は、親権者名義でのご契約となります。中学生からご本人様名義での契約ができます。詳細はお問い合わせください。
Q9. 携帯電話の機種や料金プランについて、カタログを見て検討したいが送付してもらえますか？
A9. 最新のカタログを送付させて頂きますので、お問い合わせフォームからお申込ください。
Services
NTT DOCOMO USA launched the “Mobile Phone RakuRaku Sign-up Service” in January 2009, which provides a convenient and comfortable solution for Japanese expatriates living in the United States.
NTT DOCOMO USA’s representatives are able to assist with choosing mobile phones and services, while providing support in both English and Japanese languages.
Also available is our Namimail® software, which allows reading and writing capabilities with Japanese fonts on the BlackBerry device, including the BlackBerry® 8707g model which roams in Japan.
For Japanese expatriates returning to Japan, NTT DOCOMO USA offers the “Kikokusha Service” support program where we assist our customers in their new account application. Select the device and billing plan of your choice. You’ll be informed of your new phone number while in the States. Upon your arrival in Japan, your handset is ready for use once activated at the airport!
|
Need a mobile phone in US? Mobile Phone ‘Raku Raku’
|
Welcome Back to Japan! Kikokusha Service |
Read and write Japanese e-mail on your BlackBerry, Wi-Fi Service, BlackBerry 8707g Namikiteru Service |
Kikokusha Service
ケータイ 帰国前受付サービス
日本に帰国すると、ご家族・友人知人への連絡のため、通信手段の確保がすぐに必要になります。ドコモUSAでは、米国にいながら帰国後のドコモ携帯電話の購入を事前に予約受付しています。
また、ドコモでは家族でおトクなファミリー割引などの料金割引サービスもご用意していますので、ご契約後もお得にご利用できます。
特徴(1) 帰国前に電話番号がわかって便利
特徴(2)ご帰国空港（成田・関空・中部）で携帯電話が受け取れてすぐに使える
特徴(3)最新ケータイを含む豊富なラインナップからお選びいただける
ドコモからのお知らせ
キャンペーン実施中（～2010年3月31日）
ご成約者のかたに
|
キャンペーン期間中にドコモUSA”帰国前受付サービス”にお申込み頂いたお客様に、帰着空港でケータイの購入時にご利用頂ける5,250円（税込）の割引クーポンをご提供！ ※本クーポンの有効期限は2010年3月31日までとなります。 |
ご家族．お友達紹介キャンペーン実施中（～2010年3月31日）
ご紹介者のあなたには
|
日本に帰任/本帰国されるご家族・お友達が、キャンペーン期間中にドコモUSA”帰国前受付サービス”にお申込みされ、帰着空港でケータイをご成約頂いた場合、ご紹介者のあなたに$20をプレゼント！ |
お申込みまでのシンプル５ステップ
(1)ご希望の機種を選択
（ご希望機種の価格などはお気軽にお問い合わせください）
海外でも同じ番号で使えるケータイやTVが見られるケータイなど豊富なバリエーション
(2)料金プラン・割引サービスなどを選択
お申し込んだその日からいきなり基本使用料が半額になる『ファミ割★MAX50』『ひとりでも割★50』や定額でiモードが楽しめる『パケ･ホーダイダブル』など、お得な料金プラン・割引サービスをご用意。
特に、『ファミ割★MAX50』であれば、家族間での国内通話・メールは24時間無料！！
(3)お申込書のご記入・ご送付
（ご帰国予定日の2週間前までを目処にお申込みください。それ以降のお申し込みについてはご要望に添えない場合があります）
ドコモUSA『ケータイ 帰国前受付サービス』のお申込書はこちらからダウンロードしてください。
必要事項をご記入の上、パスポートのコピーと共にFAXもしくは郵送でご返送ください。
パスポートは顔写真ページ及び所持人記入欄ページ※のコピーをご返送ください。
※ ご帰国後の住所が記載されており、且つお申込書の住所と一致している必要がございます。
(4)お申込み結果（携帯電話番号）のご連絡
お申込書類到着後、1週間程度でお客様ご指定の方法（FAXもしくは郵送）で携帯電話番号（『お申込み結果のご連絡』票）をお知らせいたします。
(5)ご帰国空港（成田・関空・中部）でのピックアップ
各空港のドコモワールドカウンターで携帯電話をお受け取りいただきます。携帯電話お受取の際は下記の書類をご準備ください。
(ア)『お申込み結果のご連絡』票（上記(4)でお受取頂いたもの）
(イ) パスポート
(ウ) クレジットカード
お問い合わせ先
NTT DOCOMO USA, Inc.
TEL：1-888-DOCOMO1（1-888-362-6661)
※ドコモUSA代表番号／受付時間:9:30-17:00（EST）
もしくはお問い合わせフォーム
Private: Archives
News & Events
Home
