New York, August 19, 2009 - NTT DOCOMO USA announced today that it will launch its New York customer service counter, “DOCOMO Support Desk New York” on September 4, 2009, 12:00 p.m. in Kinokuniya Bookstore New York.
The service counter will assist students and business transferees from Japan in applying for cell phone service in the U.S. It will also provide the means for pre-registering for DOCOMO’s cell phone service to allow subscribers to have ready access upon returning to Japan. Also, the service counter will assist in providing support for DOCOMO customers traveling overseas, helping subscribers with DOCOMO’s international roaming services, furnishing free battery charging service and rendering help in the case of stolen or lost cell phones.
Included in the launch activities will be a “DOCOMO Dake Ice-Sculpting Exhibition” showcasing the talents of a New York-based artist. At the facility, the launch will also mark the start of a contest called the “DOCOMO Keyword Challenge,” which will conclude on Wednesday, September 23. The featured prizes will be a limited number of special-edition DOCOMO Dake cell phone hand straps - exclusively designed for New York.
The following sections provide additional information on the DOCOMO Support Desk New York and the special events scheduled in connection with its launch.
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Name |
DOCOMO Support Desk New York |
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Address |
Kinokuniya Bookstore New York, B1 |
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Business Hours |
Mon-Sat ：10:00 am to 8:00 pm |
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Telephone |
1-888-DOCOMO1 (1-888-362-6661) From outside of the USA 1-212-994-7221 |
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Start Date |
September 4, 2009, 12:00pm |
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Main Activities |
1. Support for tourists and business travelers for battery charging; queries on use of mobile phones; assistance on lost or stolen handsets. |
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2. Initiate new DOCOMO subscriptions for customers repatriating to Japan. Not only will customers know their new numbers before their return, but they can receive and use their handsets promptly upon arrival at Narita, Chubu and Kansai airports. |
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3. Handle T-Mobile USA mobile phone applications for Japanese-speaking customers residing in the US. Offer Japanese-language enabled BlackBerry® models with Japanese e-mail features and technical support. |
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Websites |
NTT DOCOMO USA Raku Raku Signup Service Kikokusha Service |
“BlackBerry” is a registered trade mark for Research In Motion Limited.
Opening Celebrations
| 1. DOCOMO Dake Ice Sculpting Exhibition | |
| Date & Time： | Friday, September 4, 2009 12：00 p.m. to 1：00 p.m. |
| Place： | Kinokuniya Book Store New York, 1F |
| Details： | A New York-based ice sculpting artist will demonstrate his unique skills. Watch as the artist creates a sculpture of DOCOMO’s mascot: “DOCOMO Dake.” Following its completion, the sculpture will be on display on the First Floor of the bookstore. |
| 2. DOCOMO Keyword Challenge | |
| Date & Time： |
Friday, September 4 to Wednesday, September 23 (Starts at 12:00 pm on the first day) |
| Place： | Inside Kinokuniya Bookstore New York |
| Details： | During the contest, one booth will be set up for the DOCOMO Keyword Challenge on each of three floors of the book store (see photo below). At each booth, participants can watch a video in which one keyword can be discovered at the end of each video. After collecting the keyword from each of the booths, and filling-out a contest card, participants can present all three key words at the DOCOMO support desk at the basement level of the bookstore. Successful contestants will be eligible to receive a special gift - including limited editions of DOCOMO Dake New York phone strap. |
Please Note: Supplies of gifts are limited and might not last until September 23.
Please Note: The images above do not represent the actual size of the booths or the phone straps.
